Community Action House, Local Partners, WHTC
Nina Vestal
WHTC: Hunger Awareness Weekend

Tune into last week's WHTC Talk of the Town episode where our very own Assistant Director of Food Access, Chara Bouma-Prediger, and Annual Funds Manager Shanna Van Kempen speak on all of the events taking place this weekend during Holland's Hunger Awareness, and how you can get involved!

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December eNews

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Dear friends,

As we near the end of 2024, we’re reflecting on the stories of hope, health, and growth that our community made possible this year. Across our programs, thousands of our neighbors navigated challenges alongside our team – accessing tools, skills, and confidence to take charge of their health, housing, and finances – all in pursuit of a more prosperous future. We’re grateful for a community that leads with kindness, and turns compassion into action to nourish, equip, and empower our neighbors. 

We believe you can’t properly care for people if you don’t get to know them; greeting them by name, learning their stories, and understanding the specific barriers they face to help connect them to effective solutions. Right now, our Outreach team is working with over 250 of our unhoused neighbors, partnering with each person to find a place to call home. Just last week, we celebrated alongside four more of these neighbors who moved into housing! And so far this year, we’re honored to have been part of another 97 homeless-to-housed success stories right here in our community. While we celebrate, we know that there are still too many people living outdoors for whom there are not sufficient exit-ramps out of homelessness and into safe housing. With a growing affordable housing shortage, families facing financial insecurity are at greater risk, and already unhoused neighbors have even fewer options available.

This is a community-wide challenge. We’re encouraged by the many voices that unite to call for action, and to champion a community where all of our neighbors can thrive. This month, the City of Holland Human Relations Commission approved “A Call to Community: Seeing Our Unhoused Neighbors With Compassion;” a call to compassion and collective action in the face of our region's growing housing crisis. We’re incredibly grateful for the research, care, and compassion that went into building this resource. Like them, we’re convinced that:

  • Effective long-term solutions depend on increasing the availability of housing that meets the variety of needs in our community. That’s why we’re committed to our work with Dwelling Place, with whom we'll be breaking ground this coming spring to build 52 critically needed affordable rental units in our city.

  • Housing access is a critical first step in addressing other challenges. For unhoused neighbors, a safe home creates a foundation upon which further progress is possible. 

Successful solutions are built on collaboration and a shared commitment to the equal worth and value of all of our neighbors. We are a community that leads with compassion - where all people can find the kindness, support, and belief that they need to move forward, regardless of their background or circumstances. We’re grateful for a community that believes that lasting change is possible - and that is working together to become a place where all of our neighbors can lead healthy, productive, and fulfilling lives. 

Thank you for working alongside us, and so many others, to make this vision a reality.

Onward,

Scott Rumpsa | Chief Executive Officer

Program Updates

Financial Wellness

After attending one of our Financial Capability classes this fall, Isabelle* began partnering with our Financial Wellness Specialist, Tabitha, for one-on-one Foreclosure Intervention Counseling. Determined to regain financial stability and stay in her home, Isabelle worked with Tabitha to explore her options and chart a path forward. 

Amid her financial challenges, Isabelle faced another obstacle: her furnace had been struggling for some time, and finally broke down. With colder temperatures setting in, this unexpected challenge threatened to escalate into a crisis. Isabelle reached out to Tabitha for support, and together, they took immediate action.

They swiftly secured emergency funding by partnering with the Ottawa County Community Action Agency, and within 24 hours replaced Isabelle’s furnace, restoring warmth and safety to her home!

Isabelle shared how deeply grateful she was for the quick and compassionate efforts of Community Action House and the Ottawa County Community Action Agency. Through the power of partnership, Isabelle is moving forward with confidence as she continues to work alongside Tabitha to build toward her financial goals.

*Name and photo changed for privacy

Food Club

In the weeks leading up to Thanksgiving, volunteers, donation drive partners, financial supporters, and so many others rallied together to provide healthy Thanksgiving groceries for families in our community. Together over the course of two weeks, we were able to:

While bagging groceries, one of our volunteers noticed a family who came up with a cart full of food for their Thanksgiving meal, but didn’t have enough points left to cover everything in their cart. Faced with a difficult decision, they began selecting items to put back.

Another member standing behind them stepped forward and offered to use her own points to cover the rest of the family’s groceries. They were overwhelmed with gratitude for her unexpected kindness. 

Reflecting with our volunteer, this member shared just how meaningful the moment was for her - she understood what it’s like to go without, and as someone not often in a position to give back, she deeply valued the opportunity to support others. We’re often encouraged by the moments of kindness and generosity that our team gets to witness at Food Club, and we’re so grateful that it’s a space where neighbors build connection, hope, and compassion together.

Housing Access

Earlier this year, James*, a Food Club member, turned to our Resource Navigation team after an unexpected crisis left him struggling to stay housed. Determined to find a solution, James partnered with our team to explore available resources and support.

Our team connected James with Good Samaritan Ministries’ Empowered Housing Program, which focuses on ending a person’s experience with homelessness as quickly as possible. For months, James worked closely with Good Samaritan and our Resource Navigation team, navigating the complex process of completing paperwork and submitting housing applications. Despite the obstacles, James remained committed to rebuilding his stability.

In early November, his persistence paid off—James received news that he had been approved for a new apartment!

James’ story is a powerful reminder of the strength and resilience found in our community. We’re grateful to collaborate with organizations like Good Samaritan, ensuring neighbors like James have access to the comprehensive support they need to build a brighter future.

*Name and photo changed for privacy

Community Kitchen

In November, longtime Community Kitchen volunteers Wayne and Linda Pynnonen received the prestigious Governor’s Service Award, honoring their remarkable commitment to over 30 years of service.

Wayne and Linda began volunteering at the Community Kitchen more than three decades ago as part of a group from their church. Inspired by the Kitchen’s radically welcoming atmosphere, they decided to continue serving on their own each week. Over the years, their dedication has been instrumental in fostering a community of care and connection, where every guest feels welcome. 

Reflecting on their time volunteering, Linda shared “It’s just been a joy in our lives to meet all these people and to be able to in some ways make a difference.” We are so grateful to Wayne and Linda for their unwavering dedication, compassion, and the countless hours they have poured into the Community Kitchen. 

Celebrate Wayne and Linda's well-deserved recognition with us! Watch a video of them reflecting on their inspiring volunteer experiences on our social media, leave a comment, and share their story with others!

Program Highlight

Partnering with Nestlings

This fall, our Logistics Team stepped up to support one of our valued community partners, Nestlings Diaper Bank. Nestlings, a nonprofit that provides diapers and wipes to over 35 local agencies, had the opportunity to pick up several pallets of diapers and wipes for distribution. However, without access to a truck for transport, they faced a challenge in getting the supplies to their facility.

That’s when our Logistics Team came in. Using our trucks, our team was able to quickly pick up and deliver the pallets to Nestlings, ensuring that these essential items could be distributed to families who needed them. Nestlings has been a steadfast partner to us, providing over 50,000 diapers to Community Action House this year alone. 

We are so grateful for this partnership and the spirit of collaboration that allows us to support one another! As Nestlings approaches the remarkable milestone of distributing their 3 millionth diaper early next year, we look forward to our continued partnership, working together to ensure that every family has access to the essential items they need to thrive.

Save the Date

December 21st is Homeless Persons' Memorial Day

December 21st is National Homeless Persons’ Memorial Day, the first day of winter and the longest night of the year. Across the country, communities will pause to remember those who died while experiencing homelessness in the last year. 

Join Us for a Memorial Gathering

On December 21st, from 10:00–11:00 AM, we’ll host an open-house-style memorial outside at First United Methodist Church (57 W 10th Street). This time of remembrance will be held outdoors and include candle lighting, interfaith prayer, and an opportunity to honor our neighbors' lives. We're grateful to gather alongside many friends and partners, including those from First United Methodist Church, Movement West Michigan, the City of Holland Human Relations Commission, and Good Samaritan Ministries for this time of reflection. If you’re not able to join us in person, we invite you to observe your own moment of silence on December 21 at 11:00am, to reflect and remember the lives lost this year. 

Our Outreach Team walked alongside five unhoused neighbors who each passed away in 2024. We also know that there may be others whose names and stories are not known to us, but whose lives deeply mattered. All of our neighbors deserve a safe home, good food, and a community that believes in them. We hope you’ll join us in honoring their stories and strengthening our shared commitment to building a community where all of our neighbors can thrive.

In Case You Missed It

Decades of dedication: Couple honored with Governor's Service Award

Last month, The Lakeshore shared about Wayne and Linda Pynonnen, two Community Kitchen volunteers who were honored with the prestigious Governor’s Service Award.

 

Expanded Food Club Service Coming in Spring 2025!

In November, the Community Foundation of the Holland/Zeeland Area awarded grants to nonprofits addressing housing, basic needs, and youth services.

WHTC's Talk of the Town

In November, Jessica Pressley, Senior Manager of Housing Access spoke on WHTC about Homelessness Awareness Month and how the community can get involved to support our neighbors experiencing homelessness.

 

Homelessness Awareness Month: Understanding Homelessness

Last month, we shared about how unexpected crises and a housing shortage drive homelessness in Ottawa County and impact our community.

Join The Movement

Volunteer

Volunteer time and talent powers our programs.

Donate Monthly

Provide a stable foundation for our service each month.

Host a Drive

Hold a donation drive to directly support our guests.

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November eNews

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Dear friends,

November is Homelessness Awareness Month. As I write this, our Outreach team is working alongside 250+ neighbors experiencing homelessness here in our community - each individual with their own unique story, challenges, and dreams for the future. Neighbors like Denise, who work diligently through each step required to secure housing, but find their momentum halted when there aren’t enough affordable homes for the people who need them. The journey towards stability is all the more difficult, and feels even more hopeless, when there aren’t homes to find at the end of the road.

Every day, our Outreach team works to provide critical resources - food, clothing, showers, and more - while partnering to pursue long term stability. Every day, our team celebrates stories of hope, and small wins, while walking with our neighbors through incredibly difficult trials. This year, we’ve celebrated 80 homeless-to-housed success stories so far; each one the culmination of a remarkable journey that we’re honored to be a part of.

Our mission has long been “...to help individuals and families by providing food, clothing, and shelter, and the opportunity to develop skills that will help them live a stable and prosperous life.” Since our earliest days, we’ve assisted neighbors in securing safe, affordable housing because we know it’s vital to a family’s ability to thrive. In Ottawa County, a recent study found that our rental housing vacancy rate is 1%, while a healthy market has a rate of about 5-6%. Housing is scarce and costs continue to rise. Families teetering on the edge of a crisis struggle to hold it all together, and neighbors who are unhoused face a series of hurdles that make regaining stability feel almost impossible. 

Addressing this growing crisis will take all of us working creatively together. Last year we shared about our plans, in partnership with Dwelling Place, to add 52 mixed-income affordable rental homes in our community. Groundbreaking is anticipated in late spring 2025, and we’re thrilled to see progress - but we know that for people struggling with housing, right now, long term solutions don’t meet immediate needs. This month, we invite you to read stories, learn about housing insecurity in our own community, and help meet urgent needs while our team works one-on-one with guests to build toward a brighter future. As the weather turns colder, you can support our unhoused neighbors by:

Everyone deserves a safe home. Everyone deserves good food. Everyone deserves the opportunity to build a strong foundation for their family. And everyone needs a community that believes in them - their worth, their dignity, and their potential. Thank you for working alongside us to build a community where this vision becomes a reality.

Sincerely,

Scott Rumpsa | Chief Executive Officer

Program Updates

Financial Wellness

Last year, Miranda* attended our Homebuyer Education class, where she shared her dream of someday becoming a homeowner. Following the class, she partnered with our Financial Wellness Specialist, Tabitha, for individual pre-purchase counseling.

Working together each step of the way, they created a clear plan to turn Miranda’s dream into a reality. After building a budget, Miranda was able to pay down her credit cards, boost her credit score, and start saving for a down payment, feeling hopeful that her dream was within reach.

One year later, Tabitha received a call from Miranda with exciting news: Miranda had just purchased the home of her dreams! Grateful for Tabitha’s partnership, Miranda shared that she’s excited to continue saving to build toward a brighter financial future. So far this year, 13 Homebuyer Education participants just like Miranda, have achieved their goal of purchasing a home, and we’re so lucky to celebrate alongside them as they work toward a stable, prosperous life!  

*Name changed for privacy

Food Club

Instructor Ken Freestone brought warmth and excitement to last month’s hands-on Healthy@Home class, “Super Easy Bread Baking”. The class welcomed 13 neighbors, eager to roll up their sleeves and learn the art of making, shaping, and baking bread from scratch.

Ken’s enthusiasm was contagious, and within the hour, participants felt empowered to incorporate nutritious, homemade bread into their meals at home. He even demonstrated how to make a gluten-free loaf, which thrilled one guest with a gluten intolerance. Reflecting on the experience, she shared how exciting it was to realize that baking gluten-free bread at home is not only simple, but also cost-effective!

The class was a hit, and each guest left with a loaf, a batch of dough, and the confidence to make their own bread at home. Through Healthy@Home classes like these, we’re equipping our community with the practical skills necessary to eat healthier and build a stronger future! 

Interested in attending a Healthy@Home class?

Visit communityactionhouse.org/events

Outreach

Last month, our Outreach Team hosted a Mobile Secretary of State Office (Mobile SOS) and a Voter Registration event with our partners at First United Methodist Church. The Mobile SOS, provided by the Secretary of State of Michigan, offers almost all of the services of a brick-and-mortar secretary of state, but with the flexibility to operate out of locations that are more accessible for neighbors experiencing homelessness. 

Our team connected 14 guests with the Mobile SOS in October, walking alongside them to understand the services available and complete the necessary paperwork to replace their ID, renew their driver's license, or update their legal address– items that are critical in finding employment, housing, and accessing other essential services. Because of the Mobile SOS, so many of our neighbors who would otherwise face overwhelming transportation barriers, had the opportunity to take meaningful steps toward stability, opening doors to a brighter future. 

After working with the county clerk to understand the documents needed for people experiencing homelessness to register to vote, the League of Women Voters sponsored a Voter Registration at Refresh. At the event, 8 guests were connected to the resources necessary to become a registered voter, with an additional 30 neighbors learning about the importance of voting. We are so grateful for the League of Women Voters’ partnership, empowering our community to exercise their right to vote to build a brighter future! 

Community Kitchen

Last month, we kicked off a wonderful new partnership with Pillar Church at the Community Kitchen! Pillar Church recently launched a new Sunday service in the Chapel at Western Theological Seminary. Being onsite every Sunday for their service, they assembled a team and have now adopted our Sunday volunteer shifts at the Community Kitchen. 

The Pillar Church volunteers dove right in— from flipping pancakes to serving meals, they worked together as a team—all while creating a radically welcome space where every guest felt seen, valued, and cared for. We’re so grateful to their team for helping us build a stronger, healthier community, and look forward to their continued partnership! 

Interested in making a difference with your own team? Gather a group of 3-6 people and Adopt-a-Shift at the Community Kitchen to power our service for one day each month!

Program Highlight

Celebrating three years of Food Club!

On October 25th, we celebrated 3 years of Food Club during CommunityFest, an annual celebration alongside our Food Club members, full of fun activities, local food, and connection to resources! 

Thank you to our sponsors, Family Fare and Lake Trust Credit Union, and all of our community partners for bringing fun to Food Club! Your support means that we can continue to celebrate with, nourish, and empower our neighbors.

This Thanksgiving Season, Share More than a Meal

As Thanksgiving approaches, many of us will gather to share a meal with friends and family- reflecting on what we’re grateful for, and feeling the warmth and hope of the holidays. Yet, for one in three families in Ottawa County, meeting basic needs remains a daily challenge. Please consider a generous donation to help us share more than a meal this Thanksgiving!

Every $40 donation can provide nutritious Thanksgiving groceries for a family in our community

In Case You Missed It

Fox 17 Morning Mix: Celebrating Food Club’s Third Anniversary

Director of Food Access, Chara Bouma-Prediger, shared on the Morning Mix last month about Food Club’s third anniversary, impact, and next steps.

 

Michigan Sustainable Business Forum

Community Action House was recognized as a 2024 West Michigan Sustainable Business of the Year for Lakeshore Food Rescue Program by the MiSBF.

WHTC's Talk of the Town

In October, CEO Scott Rumpsa was featured on WHTC's Talk of the Town and spoke about the third anniversary of Food Club, its impact, and future.

 

Food Club Mobile Market Coming Soon!

Our new Food Club Mobile Market is coming soon, an initiative that will increase fresh food access to help build healthy neighborhoods.

Join The Movement

Volunteer

Volunteer time and talent powers our programs.

Donate Monthly

Provide a stable foundation for our service each month.

Host a Drive

Hold a donation drive to directly support our guests.

Homelessness Awareness Month: Understanding Homelessness

Homelessness Awareness Month is a critical time to reflect on the challenges that put housing stability at risk, and to deepen our understanding of how we can help neighbors build healthier lives. Homelessness can happen to anyone, often triggered by life events beyond our control—a medical bill, job loss, or personal crisis can swiftly unravel the fragile threads holding housing security together. As affordable housing becomes increasingly scarce, especially in communities like ours, the path back to stability can feel insurmountable. 

At Community Action House, we believe in a Housing First approach that provides a solid foundation upon which individuals can build. It takes our whole community, working together, to address these challenges, fostering solutions that create lasting change and ensure everyone has a safe, stable place to call home.

Why do people experience homelessness?

Homelessness can happen to anyone.

All it takes is one unexpected event to turn a challenge into a crisis, leaving someone without a place to call home. Many factors can place individuals at risk for homelessness:

  • Medical conditions or unplanned medical expenses

  • Job loss

  • Divorce

  • Mental health challenges

  • Lack of a support network to help individuals withstand unexpected obstacles.

Many individuals experience a combination of these risk factors and are able to stay housed - the proximate cause of homelessness is a lack of housing.

Homelessness increases when housing is scarce and expensive.

Our community faces a growing affordable housing crisis. When there aren’t enough affordable homes for the people who need them, families facing financial insecurity are at greater risk of becoming homeless, and individuals who are already unhoused have fewer options available.

  • A recent Housing Needs Assessment projected that by 2025, Ottawa County needs an additional 4,385 rental units to meet demand, with 1,421 of those units being in the most affordable category (Bowen National Research, 2021). 

  • In Ottawa County, the rental housing vacancy rate is 1%, while a healthy market has a rate of about 5-6% (United Way, 2021). 

  • Research shows when rents rise and rental housing vacancy rates decrease, homelessness increases (Rai, 2024). 

The journey to finding safe housing is a series of hurdles.

Once someone loses their housing, finding a home – which is scarce– requires navigating a lengthy and complex process full of obstacles. There are typically housing vouchers available, but Michigan stopped issuing these in July due to a federal funding shortfall (White, 2024), further limiting housing options for neighbors experiencing homelessness. Once housing vouchers become available again in 2025, they will be in limited supply and come with tight deadlines. 

  • To qualify for a housing voucher, you need an ID—a critical item that is often lost or stolen when living outdoors. 

  • To get an ID, you need an address– a huge barrier when you don’t have a permanent place to live.

  • If you manage to obtain an ID, you must then legally verify your homelessness, complete a voucher application, and, if approved, navigate numerous housing applications. Housing that vouchers can be applied to must meet certain qualifications, and finding  a home that qualifies, and passes an inspection before the voucher expires, is challenging. 

  • Living outdoors every day forces you into survival mode, where uncertainty surrounds every aspect of daily life—you don’t know where your next meal will come from, where you’ll sleep, or if you’ll even be safe. Without a safe and stable place to call home, meeting basic needs consumes your mental and emotional energy.

Homelessness is traumatic, and trauma changes people.

Living outdoors, where fear and instability are constant, can cause traumatic stress. Traumatic stress changes the brain’s chemistry and structure, making it much more difficult to function. The body goes into reactive mode, affecting stress responses and emotional regulation (Hopper et al., 2010). The prefrontal cortex–the part of the brain that involves decision-making, planning, and rationale– gets smaller and has a harder time coming “online” to communicate with the more reactive parts of the brain that are working overtime to protect. 

  • Making plans for meals, transportation, hygiene, employment, and stable housing becomes increasingly difficult. 

  • For some individuals, substance use disorders or mental illness can develop as a response to the trauma of living outdoors (Saldua, 2023). 16% of individuals experiencing homelessness in the United States have a substance use disorder, and 21% report serious mental illness (Substance Abuse and Mental Health Service Administration, 2023).

  • For those navigating substance use disorders or mental illness while experiencing homelessness, the path to stability is marked by even greater challenges. Treatment programs often require insurance, reliable transportation, and an ID—each of these a critical resource that is often out of reach. 

  • Even after accessing treatment, Ottawa County’s extremely low rental housing vacancy rate makes securing stable housing even more difficult, limiting access to the safe and stable environment needed to support recovery and avoid relapse.

How can unhoused neighbors regain stability?

Addressing our community’s housing challenges takes all of us, creatively finding solutions, and deepening our shared understanding of the complex factors that impact homelessness. Working in close collaboration with the Lakeshore Housing Alliance, our team likewise follows a Housing First approach, combining it with highly relational and collaborative service, to help neighbors find & maintain safe, stable housing. 

  • A Housing First approach acknowledges that stable housing is a fundamental need and the critical first step in building long-term stability. Evidence shows that Housing First programs reduce homelessness and increase long-term stability (National Alliance to End Homelessness, 2022). Meeting housing needs first allows us to remove a significant barrier to other life improvements: when we put housing first, people are more likely to achieve job stability and better health and therefore remain housed. 

  • Housing First doesn’t mean housing only—it creates a foundation upon which further progress is possible. Once housed, our team walks alongside individuals to connect them to resources that help them stay housed. From food access through Food Club, to Financial Wellness counseling and classes, recently housed neighbors are more likely to maintain stability if they have access to coordinated resources and a network of support.

  • For families in housing, but teetering on the edge of losing their homes, our Financial Wellness programs help disrupt the pathway to homelessness through budget counseling, rental counseling, and foreclosure prevention.

A stable home isn’t just a roof over someone’s head—it’s the dignity, motivation, and opportunity required to rebuild. Everyone deserves a stable home and the peace of mind that comes with feeling safe.  At Action House, we’re dedicated to walking alongside our neighbors, partnering with them to navigate not only the journey to housing but also the ongoing support they need to stay housed. Together, through creative solutions and a shared understanding, we can build a community where all of our neighbors have what they need to thrive, and no one faces challenges alone. 

References

Bowen National Research. (2021). Housing Needs Assessment Update. 

https://www.housingnext.org/_files/ugd/8dbec7_932f7ff01ac54ed4bab4251d7ce5ac4f.pdf

Hopper, E., Bassuk, E., Olivet, J. (2010). Shelter from the Storm: Trauma-Informed Care in 

Homelessness Services Settings. The Open Health Services and Policy Journal, 3, 80-100. https://benthamopen.com/contents/pdf/TOHSPJ/TOHSPJ-3-80.pdf

National Alliance to End Homelessness. (2022). Housing First. https://endhomelessness.org/resource/housing-first/

Rai, V. (2024). Local rental market dynamics and homelessness rates among unaccompanied 

youths, single adults, and people in families. Journal of Urban Affairs. , https://www.tandfonline.com/doi/pdf/10.1080/07352166.2024.2323521

Saldua, M. (2023). Addressing Social Determinants of Health Among Individuals Experiencing 

Homelessness. Substance Abuse and Mental Health Services Administration.

https://www.samhsa.gov/blog/addressing-social-determinants-health-among-individuals-experiencing-homelessness#:~:text=21%20percent%20of%20individuals%20experiencing,having%20a%20substance%20use%20disorder

United Way. (2021). 2021 Community Assessment for Ottawa County. 

https://www.miottawa.org/Community/CAA/pdf/2021-Community-Assessment.pdf

White, R. (2024). Michigan stopped issuing Section 8 housing vouchers, closed waitlist. MLive. 

https://www.mlive.com/public-interest/2024/09/michigan-stopped-issuing-section-8-housing-vouchers-closed-waitlist.html

Homelessness Awareness Month: Stories of Hope

Henry’s journey to housing.

New to the area, Henry* reached out to our team when he found himself without a safe place to call home. With no birth certificate, no social security card, no ID, and physical disabilities that limited his work opportunities, Henry faced a difficult journey. 

Working together, step-by-step, Henry and our team navigated the complex web of resources that could help him find safe, stable housing. After acquiring his birth certificate from out of state, Henry was able to obtain a Michigan driver’s license and find a stable source of income. With these key pieces in place, and with the help of our partners at a local transitional housing agency, Henry was able to move into safe, stable housing! Henry shared that he was so grateful to be able to connect with our team and that these resources helped him feel empowered to continue pursuing stability.

*Name and photo changed for privacy

Breaking down barriers to employment.

Earlier this year, Avery* contacted our team through social media. She explained that she was eager to get a new job, but kept hitting barriers– Avery was unhoused, and didn’t have an up-to-date ID, a critical item needed to secure employment. Because she didn’t have a home, she didn’t have a mailing address to use when renewing her ID card.  

Our Outreach Team was hosting a Mobile Secretary of State the next day at our Refresh program. The Mobile SOS brings critical services, typically offered at the brick and mortar Secretary of State, to locations that make it possible for neighbors with transportation barriers to access the support they need. After connecting with the Outreach team, Avery secured a mailing address through the church, a service offered by our partners at First United Methodist Church, visited the Mobile SOS, and renewed her ID! Now, Avery can begin the process of finding a job and moving towards greater stability.

*Name and photo changed for privacy

Reunited and building stability.

Shelley* experienced homelessness for many years. Struggling with addiction, Shelley and her daughter were separated. Over the last year, Shelley connected with recovery resources, mental health services, and worked alongside our team to access critical food, supplies, and secure a housing voucher. Last month, Shelley moved into safe, stable housing, and brought her daughter home - an incredible gift for our team to witness. Shelley and her daughter can now live together full time, and our team will provide support and connection as Shelley continues to build stability.

*Name and photo changed for privacy

How you can help:

When stability is out of reach

Denise* has lived in her car for the past two years. Her only income comes from Social Security. Denise successfully acquired a Housing Choice Voucher, and along with it, momentary hope. Unfortunately, Denise wasn’t able to find a single housing option available within the voucher’s affordability requirements within the allotted time frame. Because of this, Denise lost her voucher and had to start over on the waiting list. She also applied for housing with a subsidy on a property outside Ottawa County, but waitlists are long everywhere. She’s done everything she can do, but the system is at capacity. Our team will continue to work alongside her, providing critical resources, connection, and support - but Denise needs a home.

The journey towards stability is all the more difficult, and feels even more hopeless, when there aren’t homes to find at the end of the road. Every day, our Outreach team works to provide critical resources - food, clothing, showers, and more - while partnering to pursue long term stability. Every day, our team celebrates stories of hope, and small wins, while walking with our neighbors through incredibly difficult trials. This Homelessness Awareness Month, you can help our team meet urgent needs by hosting a drive, volunteering, or purchasing supplies through our Amazon Wishlist.

*Name and photo changed for privacy


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Celebrating Three Years of Food Club

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Dear friends,

Today, we’re celebrating three years of service at the Food Club & Opportunity Hub! In 2021, our community stepped up with us to reimagine what healthy food access could look like. Thousands of families served, connections made, and meals provided later, we’re reflecting with gratitude on the stories of hope, health, and happiness that neighbors like you make possible.

In the past three years,

All people deserve dignified access to the support they need to lead healthy, productive, and fulfilling lives. While traditional food access operations solve emergencies, few solutions exist to meet ongoing needs. In other communities, food is either free at a pantry or full price at the grocery store. In our community, we’ve chosen a different option - sustainable, empowering, and welcoming service so that all of our neighbors can thrive. We couldn’t be more grateful for a community that believes in and powers our efforts by volunteering, donating, and championing our work.

Over the coming year, we’ll continue to grow and refine our service for those in our community who need it most. From strengthening healthcare partnerships to provide medically-tailored offerings for our guests, to expanding food access with our Food Club Mobile Market, to collaborating with Dwelling Place to create high quality, affordable, and accessible housing units in our community - we’re looking ahead with hope and excitement for all that we can accomplish together.

We are a community that leads with compassion. We creatively find solutions, we celebrate success, and our neighbors experience unrelenting kindness and connection. All of our service is made possible by a community that believes in and supports our work - thank you for showing up for the families who need it most.

Gratefully,

Scott Rumpsa | Chief Executive Officer

P.S. - We have been incredibly busy, as so many families in our community face increased costs and financial strain. Already, we’re 60% busier than we were two years ago. As a locally-funded nonprofit, we rely on neighbors like you to power our work. If you’re in a position to do so, please keep us in mind for a generous donation as we approach the year end! 

If you've recently given a gift, thank you! Your generosity ensures that we can expand and grow our service for all that turn to us for the food, connection, and support they need to thrive.

Volunteer your Time and Talents

Sign up for a recurring shift or one-time opportunity with one of our programs.

Give a Gift this Holiday Season

$40 provides healthy Thanksgiving groceries for a family in our community.

Host a Donation Drive

Donations of food and other items directly support our guests.

Food Club Mobile Market Coming Soon!

Buckle up - Food Club is hitting the road! Our new Food Club Mobile Market is coming soon, an initiative that will increase fresh food access to help build healthy neighborhoods.

Families who struggle to access the healthy food they need often face a complex web of challenges, where a challenge in one area creates a ripple effect across many systems. In the case of food access, when our neighbors lack the reliable transportation they need to get to Food Club, they’re unable to access the healthy food that their family needs to thrive. In Ottawa County alone, 15% of our neighbors who experience food insecurity are unable to utilize food services because they do not have transportation (Healthy Ottawa, 2021). 

“For years, we've known that transportation is a barrier that many in our community face when trying to access the food they need to nourish their families. That's why we're so excited to be launching our Food Club Mobile Market, to bring the dignified experience of healthy food access out into the community. Being able to offer access to fresh fruit and vegetables in the neighborhoods where people live means more of our neighbors will be able to get the foods they want and need.” 

- Chara Bouma-Prediger, Director of Food Access Programs

Looking ahead, the Food Club Mobile Market will also bring our other services directly to neighborhoods. By connecting families with resource navigation and nutrition education services alongside healthy food, the Mobile Market will empower our neighbors with the resources they need to build a brighter future, right outside their doors.

We are thrilled to be launching our Food Club Mobile Market in the coming months, and are grateful to our partners at UnitedHealthcare for providing us with a $300,000 community grant to expand the availability of nutritious food.

“We are honored to support the launch of the Food Club Mobile Market to help increase access to critical resources in the community. By ensuring individuals and families have access to nutritious food we’re enabling them to live healthier lives.” 

- Dennis Mouras, CEO, UnitedHealthcare Community Plan of Michigan

 As we move closer to sending our Mobile Market out on the road, we’ll be sharing more details, including the official launch date, the market's weekly schedule, and ways that community members can get involved. Stay tuned for more information and to learn how you can help build a stronger, healthier community through our new Mobile Market!

References

Healthy Ottawa. (2021). 2021 Healthy Ottawa Plan. miottawa.org/Health/OCHD/pdf/Health_Ottawa_2021_Report.pdf




Action House Resale Store Shoppers Raise $1,196.38 for Latin Americans United for Progress!

In honor of Hispanic Heritage Month September 15th-October 15th, Action House partnered with Latin Americans United for Progress, dedicating 10% of sales from our Resale Store to support LAUP’s work. In total, shoppers at Action House’s Resale Store raised $1,196.38 to support LAUP’s efforts to empower Latinos to participate in creating a better community for all! 

Throughout each year, our Resale Store partners with nonprofit organizations at the forefront of DEI work in our community. At Action House, we're proud to serve and celebrate all of our neighbors. We strive to build a culture, within our organization and our broader community, where all of our neighbors experience a profound sense of belonging. Our vision of a stronger, healthier community is one that supports, celebrates, and equally values all of its members. 

Over the last several years we have worked to develop and strengthen partnerships with organizations in our community at the forefront of DEI work. Beyond Hispanic Heritage Month, Action House and LAUP partner to help guests achieve success in LAUP’s Workforce Development program. As our team works one-on-one with Action House guests, we’re able to connect individuals to LAUP’s career support services, educational resources, and language services. 

We are so grateful to everyone who joined us at the Resale Store this month! Learn more about LAUP and how to continue supporting their work at laup.org.

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Celebrating Three Years at the Food Club & Opportunity Hub!

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On October 25, we’ll celebrate three years of service at the Food Club & Opportunity Hub! In 2021, our community stepped up with us to reimagine what healthy food access could look like. Thousands of families served, connections made, and meals provided later, we’re reflecting with gratitude on the stories of hope, health, and happiness that neighbors like you make possible.

All people deserve dignified access to the support they need to lead healthy, productive, and fulfilling lives. In other communities, food is either free at a pantry or full price at the grocery store. In our community, we’ve chosen a different option - sustainable, empowering, and welcoming service so that all of our neighbors can thrive. We couldn’t be more grateful for a community that believes in and powers our efforts by volunteering, donating, and championing our work.

Over the coming year, we’ll continue to grow and refine our service for those in our community who need it most. From strengthening healthcare partnerships to provide medically-tailored offerings for our guests, to expanding food access with our Food Club Mobile Market, to collaborating with Dwelling Place to create high quality, affordable, and accessible housing units in our community - we’re looking ahead with hope and excitement for all that we can accomplish together.

Lynne’s Story

For Lynne* and her family, Food Club has been more than just a place to access food—it’s been a bridge to healthier living and exploring new flavors they previously couldn’t afford. "At Food Club, my family has been able to have access to a lot of new fruits, vegetables, meats, and many other foods we would have otherwise never tried," Lynne shared.

One recent trip to Food Club sparked a special moment for Lynne and her family. While browsing the fresh produce, Lynne noticed several overly ripe mangoes. With a bit of creativity and resourcefulness, she decided to take them home, freeze them, and turn them into a big batch of mangonada! This delicious frozen treat was more than just a refreshing snack—it became an opportunity for Lynne to show her kids that healthy eating can be delicious too!

We love to see families equipping the next generation with the tools and knowledge needed to build a stronger, healthier life! 

*Name and photo changed for privacy

Justin’s Story

When Justin* first connected with Susan, our Volunteer Income Tax Assistance (VITA) Specialist, he came looking for resources on how to navigate the complexities of filing taxes. However, when he joined Susan in the Opportunity Hub that day, he became connected to so much more.

While working together to file taxes, Susan learned that Justin had been struggling to access the healthy food he needed to thrive. Recognizing an opportunity to connect Justin to a critical resource, she introduced him to the Food Club and helped him sign up for a membership right away. A few days later during his first trip to Food Club, Justin was thrilled to be able to bring home fresh fruits and vegetables— items he previously struggled to afford. 

Reflecting on the experience, Susan shared “It’s so important to get to know each one of our guests individually. Oftentimes, we’re able to provide a pathway for guests to become connected with more than one service, and it’s encouraging to see our neighbors use every opportunity to build a brighter future for themselves and their families.” 

*Name and photo changed for privacy

Wendy’s Story

Before Food Club opened, Wendy* had long relied on our former food pantry to make ends meet. Like so many of our neighbors, she faced tough choices each month, often sacrificing healthy food to prioritize rent, healthcare, transportation, and other essential needs.

When budgets are pushed past the breaking point, healthy food is often the first thing families have to cut. Wendy felt grateful for the support the pantry provided each month, but the ongoing struggle for nutritious food felt endless. 

Since Food Club opened in 2021, Wendy has been a member with us, and shared that she no longer feels forced to choose between nutritious food and other essential needs. By providing reliable access to healthy food at Food Club, we’re not just addressing hunger in our community—we’re empowering our neighbors to move forward with hope and strength. 

*Name and photo changed for privacy

John’s Story

Longtime volunteer Deb started with Community Action House as a staff member, working at our food pantry and now as a volunteer at Food Club. She’s seen guests make the transition with us, and recently shared a story about a longtime guest who’s already seeing the benefits of a model that emphasizes fresh, healthy food.

John* had long relied on our former food pantry and now shops with us at Food Club. On a recent shopping trip, Deb noticed that John, who struggled to walk independently and needed assistance, was walking and pushing his own cart!

She remarked that he wasn’t in his usual chair, and John was proud to share that in the five months he’s been at Food Club, he is getting around better, feeling healthier, and had lost 50 lbs. He said he’s “never eaten as many fruits and vegetables” as he is now, with Food Club.

Deb reflected that John was proud to share his health improvements, but more than anything, was touched that our team noticed his presence and his progress. This is why we’re here - to build community, provide support, and walk alongside our neighbors on their journey to greater stability. We’re excited that John was also able to utilize the services available in the Opportunity Hub, working with our VITA team for free tax preparation. Our service starts with food but offers so much more, and wouldn’t be possible without your support.

*Name changed for privacy

Do you remember Alice?

Last year, we shared Alice’s story. After learning that she was at risk for diabetes, Alice* became a Food Club member, hoping she could improve her health through access to the healthy food that she couldn’t afford at the grocery store. Alice took every class she could through our Healthy@Home program, learning cooking techniques to decrease her risk of diabetes. After six months, Alice’s bloodwork showed that she was no longer pre-diabetic

Alice’s story didn’t stop there. As she continued her membership, Alice lost 40lbs, gained energy, and now loves hiking. Her health has improved, and she was able to stop taking blood pressure

medication! Alice credits it all to the food and knowledge she’s gained through Food Club. In the last year, Alice has jumped at every opportunity we offer. Working with a Financial Wellness counselor, she joined our Savings Club to learn about building a budget and savings. More recently, Alice decided to become a Food Club volunteer, and has befriended guests, volunteers, and staff - sharing with our team that she’s never seen “such loving kindness in an organization as a whole.”

*Name and photo changed for privacy



Stories of hope that you make possible.

Eric’s Story

Last month, Community Kitchen guest Eric* had a very frightening health scare. With a difficult outlook, Eric chose to change his lifestyle to improve his current health and take control of his future. The meals served at the Community Kitchen have helped him work towards his goals, providing food options that are “delicious but also healthy.” The Kitchen recently received wild caught salmon from a community partner, and Eric was thrilled, sharing “you can’t find fresh salmon like that anywhere, even some restaurants don’t have that!”

We’re proud that the Community Kitchen can share more than a meal, helping guests find the healthy food and community that they need to move forward!

*Name and photo changed for privacy

Sarah’s Story

Sarah has been working with our Outreach Team for several years. At a young age, Sarah began battling addiction, and found herself living in a car and without a stable home. When Sarah met our Outreach Specialist Shelley, she got connected to our team and a community of support at the Community Kitchen. Shelley and Sarah worked together to verify that she was experiencing homelessness (a critical step in securing access to other forms of support), then embarked on the complicated process of trying to find safe, stable housing. 

After the lengthy process of securing a housing voucher, Sarah was able to find her own home! Now living in a safe, stable place, Sarah is able to focus on progressing in her sobriety journey. We’re celebrating alongside Sarah as she continues to take steps toward a happier, healthier future!

Mary and Bill’s Story

Mary* and Bill* met Financial Wellness specialist, Tabitha, in the middle of a crisis. Having fallen behind on their mortgage, the couple’s home was scheduled for auction in three weeks. Mary and Bill had been told that there was “nothing that could be done.”

Tabitha wasn’t ready to accept that answer. Working as a partner and advocate, Tabitha contacted different agencies, finally reaching the HUD National Servicing Center who escalated their case and put Tabitha in contact with their loan servicer. Before the three weeks were up, Mary and Bill were able to secure a loan modification that allowed them to save their home!

Moving forward, Mary and Bill will meet with Tabitha to build a budget and pay off debt, learning financial skills and tools needed to achieve greater stability. We believe that all of our neighbors deserve a safe home, a network of support, and the opportunity to build a brighter future for their families. We’re grateful for a team that builds relationships, advocates for guests, and provides expertise and support on a brighter path forward!

*Names and photo changed for privacy

These are transformative stories, and they’re only possible because of you. Everyone needs a community that believes in them - their worth, their dignity, and their potential. Your ongoing belief and partnership ensures that all of our neighbors - people like Eric, Sarah, Mary, and Bill - have what they need to build brighter futures. Please consider a generous donation to help us share more than a meal this Thanksgiving season! 

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October eNews

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Program Updates

Financial Wellness

Recently, Julia* reached out to our Financial Wellness team for support. Despite Julia’s best efforts to pay off thousands of dollars in credit card debt through consistent monthly payments, high interest rates stacked up and her debt only grew. She felt overwhelmed and uncertain about how to move forward.

That’s when Julia connected with one of our Financial Wellness Specialists, Tabitha. Together, they explored different options, and Julia soon felt confident about her next steps. Just hours after speaking with Tabitha, Julia applied for a personal loan through a credit union and was able to pay off her credit card debt! Without the high interest rates through the credit card company, Julia felt equipped to pay off the personal loan with manageable, fixed monthly payments.

Reflecting on the experience, Tabitha shared, "We’re so thankful that we can provide guidance to our guests and encourage them to take steps toward a brighter financial future." Julia’s determination, combined with the right support, helped her overcome this complex challenge— empowering her to move ahead with confidence.

*Name and photo changed for privacy

Food Club

Meet Sarah, one of our amazing volunteer Food Club Cashiers. For Sarah, volunteering isn’t just about scanning groceries—it’s about making connections and seeing the impact healthy food can have on our community!

Sarah’s favorite part about volunteering with us is watching the excitement on children’s faces when they get to choose fresh fruits to bring home. For many of our neighbors, it’s their first time having consistent access to fresh produce. At Food Club, kids are discovering how delicious and fun eating healthy can be—some have even told her that fresh fruits are their favorite food now! Sarah loves seeing the difference it makes, knowing that this access to nutritious food not only brings joy, but also equips the next generation with the tools needed to build healthier futures. 

Thank you, Sarah, for helping our neighbors find joy in nourishing foods and for the care you bring to every interaction!

Want to build a healthier community alongside volunteers like Sarah? 

Outreach

At Community Action House, we know it’s crucial to have a targeted approach that helps remove barriers for guests as they work towards stability. That’s why in 2022, we launched a partnership with Community Mental Health, which allowed us to expand our Outreach Team with the addition of a Recovery Coach. 

Our Recovery Coach, Jess, plays a pivotal role in breaking down barriers and providing specialized support for neighbors seeking greater stability, while also offering essential connections to mental health and recovery support resources. Since we've added the role, our Recovery Coach has already worked with over 30 neighbors to maintain sobriety and connect them with the services they need to move forward on their journey toward stability.

Recently, Jess had the opportunity to represent us at Recovery Fest, a community event that honors and celebrates those overcoming mental health and substance use challenges. The event not only celebrates the incredible strength of our neighbors, but also increases awareness about the vital resources available to our community. 

Community Kitchen

Richard* moved to our community a few months ago, living out of his car and feeling unsure of where to turn for support. With no way to store fresh, healthy food, Richard was looking for a way to access the nourishment he needed when he learned about the Community Kitchen.

Richard visited the Kitchen and immediately felt overwhelmed by the radically welcoming community he was met with. Though Richard initially went to the Kitchen to gain access to the nourishment he needed, he continued to come back for the friendships he built and the resources he was connected to. 

At the Kitchen, Richard began working with our Outreach Team and now has a stable source of income! With this in place, our Outreach Team connected Richard with a community partner who is working with him to secure safe, stable housing. 

Richard’s story is a reminder of the power of a welcoming community, where kindness and support nourish more than just the body—they empower people to move forward with hope and strength.

*Name and photo changed for privacy

Program Highlight

36,000 pounds of potatoes donated through Lakeshore Food Rescue!

At Action House, one of the main ways we source food for our Food Club is through generous community donations. Earlier this month, our Lakeshore Food Rescue Team received a donation of 36,000 lbs of potatoes! Sheldon Weibe of Macgregor, Manitoba partnered with the Farmlink Project and shipped loads of potatoes all over the country. Through this donation, we were not only able to fully stock our Food Club with all the potatoes our guests could use, but were also able to share the wealth with our partner organizations Feeding America West Michigan, Hungry For Christ, Love in Action, and Jehovah Jireh! 

We are so grateful to Sheldon Weibe and Farmlink Project, for helping us build a stronger, healthier community! 

Save the Date!

Voter Registration at First United Methodist Church

Stop by First United Methodist Church on Friday, October 11th from 9-11am and register to vote, or find out if you’re already registered. Thank you to the League of Women Voters for sponsoring this event and empowering all our neighbors to have their voices be heard. Remember to vote on November 5th!

In Case You Missed It

Fox 17 Morning Mix: Hunger Action Month

CEO, Scott Rumpsa, shared on the Morning Mix last month about Hunger Action Month and opportunities for our community to get involved and help nourish our neighbors.

 

The Holland Sentinel: Hunger Action Month

Our friends at the Holland Sentinel highlighted opportunities for our community to get involved and help nourish our neighbors during Hunger Action Month.

WHTC's Talk of the Town

Director of Food Access, Chara Bouma-Prediger, shared on WHTC in September about Hunger Action Month and how our programs have grown in the past years.

 

Celebrating Compassion in Action - VolBASH 2024

Every day, across all of our programs, our work is made possible by hundreds of volunteers. Last month, we celebrated the incredible 2,300+ individuals who powered our service last year, turning their Compassion into Action to build a stronger, healthier community.

Join The Movement

Volunteer

Volunteer time and talent powers our programs.

Champion

Host a Fundraiser or Donation Drive!

Give

Your support sustains and expands our service.

The Holland Sentinel: Hunger Action Month

Last month, during Hunger Action Month, we called on our community to nourish our neighbors by volunteering, donating, or hosting a food drive with us. We are so grateful to everyone who contributed time, resources, and energy and joined us in building a stronger, healthier community!

In their article, our friends at The Holland Sentinel highlighted the challenges over 32,000 of our neighbors are facing to access the nourishment they need, and how the need for collaborative community solutions is more present than ever. They shared how it takes the work of our entire community to make stories like Alice’s possible – a guest who is no longer at risk for diabetes since having access to healthy food options and resources to build a brighter future!  

We were thrilled to be featured in the Holland Sentinel's article. The piece highlights the impact our community can have when we work together, and we're grateful for the recognition. 


You can read the full article here: Here's how to help your Holland neighbors during September's Hunger Action Month.

Happy Hispanic Heritage Month!

Community Action House is excited to celebrate Hispanic Heritage Month by partnering with our friends at Latin Americans United for Progress! From September 15th-October 15th, 10% of Resale Store sales will support their work to empower Latinos to participate in creating a better community for all.

Hispanic Heritage Month honors the rich histories, cultures, and contributions of Hispanic and Latino communities in the United States. Beginning on September 15th, it coincides with the independence days of several Latin American countries, such as Mexico, Chile, Costa Rica, and others. This celebration highlights the impact of Hispanic communities, and serves as an opportunity to deepen our understanding of the diverse cultures within the Latino community, fostering greater appreciation and connection with our neighbors.

At Action House, we're proud to serve and celebrate all of our neighbors. We strive to build a culture, within our organization and our broader community, where all of our neighbors experience a profound sense of belonging. Our vision of a stronger, healthier community is one that supports, celebrates, and equally values all of its members.

“Recognizing and celebrating Hispanic Heritage Month allows our community to acknowledge the rich history, vibrant culture, and numerous contributions made by Hispanic individuals, both in our local community and across the nation. By recognizing and honoring the numerous achievements of Hispanic individuals, we promote inclusivity and unity in our 30% Hispanic city. Together, let us preserve and promote this invaluable heritage, fostering the well-being and strength of our entire community.  ¡Aquí Estamos!”  - Maria Morales, LAUP

In 2023, our team began a new partnership with LAUP to help guests achieve success in their Workforce Development program. As our team works one-on-one with Action House guests, we’re able to connect individuals to LAUP’s career support services, educational resources, and language services. Since August of 2023, 120 guests have joined this important effort, benefitting from programs ranging from computer classes to career coaching and resume support! In addition to this partnership, LAUP is frequently onsite at Food Club, offering their resources in a convenient place for our community to build a brighter future. 

Supporting local businesses during Hispanic Heritage Month is a meaningful way to celebrate the contributions of the Hispanic community and honor their histories. We are so fortunate here in Holland to be surrounded by vibrant and creative neighbors working to build community through their businesses. Your support during this month—and beyond—helps sustain our local businesses and community!

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September eNews

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Dear friends,

September is Hunger Action Month. 

At Action House, we believe that nourishing our neighbors takes more than a meal, and we’re on a mission to ensure that all of our neighbors have the nourishing food and resources they need to build a stronger, healthier future. We know, and research shows, that health is built by more than biology - it's shaped by our access to healthy food, the safety of our homes, the stability of our jobs, the quality of our education, and the support of our community. Each of these factors impact our well-being and the opportunities we have to live a full and healthy life. 

Hunger doesn’t exist in a vacuum. Families who struggle to access the food they need often face other challenges, and a setback in one area creates a ripple effect across systems: education, childcare, employment, housing, healthcare, food, finances, and transportation. Complex problems require holistic solutions - that’s why we combine healthy food access, resource navigation, financial empowerment, and street outreach to build a community where all of our neighbors have what they need to thrive, and no one faces challenges alone.

When someone comes to us—whether for groceries, housing support, or a hot meal at the Community Kitchen—we see it as an opportunity to offer more than just immediate help. We meet guests in the pivotal moment between a challenge and a crisis to find solutions that lead to lasting change.

In Ottawa County, over 32,000 neighbors struggle to access the nourishment they need. Our impact is only possible because thousands of our neighbors say “yes” to powering our services. As more and more families turn to us for support, we need neighbors like you to Act with Action House!

Join us in action this month by:

So many of you are already so pivotal in this work - thank you, for volunteering, donating, supporting, and showing up for our neighbors in so many ways.

Gratefully,

Scott Rumpsa | Chief Executive Officer

Program Updates

Financial Wellness

Recently, Food Club member, Amy*, reached out to our Financial Wellness team for support. With thousands of dollars in debt, Amy was unsure of how to move forward to pay it off. 

Amy began working closely with one of our Financial Wellness Specialists, Bill, and together they were able to negotiate with the banks and settle Amy’s debt, saving her 48%!

Reflecting on her experience, Amy expressed “I’m so thankful for your team’s help. It has made such a difference in my life!” We’re proud to provide the individualized, highly relational financial empowerment that our neighbors deserve, and we’re lucky to celebrate alongside them as they work towards a brighter future.

*Name and photo changed for privacy

Food Club

Last month our Healthy@Home program partnered with our friends from Corewell Health to host a Make & Take Popsicle Workshop! In this workshop, families came together to make their own flavors of homemade popsicles using fresh, healthy ingredients. 

Kids also had the opportunity to become “Sugar Detectives” for the afternoon– learning how to spot and avoid added sugars and fun ways to eat more of the good stuff.

One guest shared “it’s so important to go to Healthy@Home classes with my kids because I get to see the joy on their faces when they learn that healthy eating can be tasty too!” We love to see families equipping the next generation with the tools and knowledge needed to enjoy healthy (but tasty!) treats!

Interested in attending a Healthy@Home class? Visit communityactionhouse.org/events

Outreach

New to the area, Henry* reached out to our team when he found himself without a safe place to call home. With no birth certificate, no social security card, no ID, and physical disabilities that limited his work opportunities, Henry faced a difficult journey. 

Working together, step-by-step, Henry and our team navigated the complex web of resources that could help him find safe, stable housing. After acquiring his birth certificate from out of state, Henry was able to obtain a Michigan driver’s license and find a stable source of income. With these key pieces in place, and with the help of our partners at a local transitional housing agency, Henry was able to move into safe, stable housing! Henry shared that he was so grateful to be able to connect with our team and that these resources helped him feel empowered to continue pursuing stability.

*Name and photo changed for privacy

Community Kitchen

Over the past few months, our team at the Community Kitchen has felt so encouraged - several guests have reached out to Chef Heidi, asking how they can become more involved at the Kitchen. Guests offer to help prepare meals, wash dishes, clean up after service, and more. One neighbor noted “It feels good to contribute and really be part of something.” We love seeing guests jump in to continue building a stronger community for all of our neighbors! 

At the Community Kitchen, many of our guests struggle with unsafe or unstable housing, food insecurity, and financial instability. When our neighbors visit the Community Kitchen, they find healthy meals, a place to rest, and so much more. Shared meals are one of the oldest and truest forms of love and connection, and as guests gather and eat together, they get to know each other and build a community of support.

Save the Date!

September 10 is Hunger Action Day!

Nourishing our neighbors takes more than a meal, and we're challenging the community to think about hunger differently. Learn how you can take action with Action House at communityactionhouse.org/actwithactionhouse!

September is Hispanic Heritage Month!

Throughout each year, our Resale Store partners with nonprofit organizations at the forefront of DEI work in our community. This month, we’re glad to partner our friends at Latin Americans United for Progress in celebration of Hispanic Heritage Month!

Join us from September 15th-October 15th, and 10% of store profits will support LAUP’s efforts to empower Latinos to participate in creating a better community for all. Learn more about their efforts at laup.org.

At Action House, we're proud to serve and celebrate all of our neighbors. We strive to build a culture, within our organization and our broader community, where all of our neighbors experience a profound sense of belonging. Our vision of a stronger, healthier community is one that supports, celebrates, and equally values all of its members.

In Case You Missed It

Hunger Action Month: Nourishing our neighbors takes more than a meal

Health is built by more than biology. Learn more about the factors that help us build a full, healthy life!

 

How 'Fresh Fridges' are expanding access to nutritious foods

Our Lakeshore Food Rescue team recently added two more locations to our Fresh Fridges initiative! Fresh Fridges bring fresh food options to our neighbors who need it most.

WHTC's Talk of the Town

Senior Manager of Lakeshore Food Rescue, Krista Burgett, shared on WHTC about the opportunities community members have to host food and winter gear drives to help build a stronger, healthier community.

 

MiSustainableHolland: Hope College Students Collaborate with Lakeshore Food Rescue

Learn about Hope College students who are helping turn excess food into food access with Action House's Lakeshore Food Rescue initiative.

Join The Movement

Volunteer

Volunteer time and talent powers our programs.

Champion

Host a Fundraiser or Donation Drive!

Give

Your support sustains and expands our service.

What Drives Our Health? Nourishing our Neighbors takes More than a Meal

Research shows that health is built by more than biology– it’s shaped by our daily lives and environments. Studies  have identified Social Drivers of Health: factors that play a significant role in determining our overall health. Things like our financial stability, the quality of our education, our access to healthcare, the safety of our homes, the stability of our jobs, and the support of our community all play a significant role in determining our overall well-being and the opportunities we have to live a full and healthy life (Healthy People 2023, n.d.a). 

At Action House we’re committed to providing a streamlined path towards health and stability -  working together to build a community where all of our neighbors have what they need to thrive. When someone comes to us—whether for groceries, housing support, or a hot meal at the Community Kitchen—we see it as an opportunity to offer more than just immediate help. In the pivotal moment between a challenge and a crisis we don’t stop at a short term solution - we work with guests to find integrated solutions that lead to lasting change.


What are Social Drivers of Health?

Economic Stability

When neighbors struggle to make ends meet, they are forced to make suboptimal choices such as forgoing healthy food for cheaper but less nutritious options, delaying preventative physical and mental health care, compromising on safe and supportive child care, and cutting back on investments in their children’s education. The forcing of their hand drives  long-term damage to both their health and the educational and socioeconomic attainment of their children. 

Food insecurity is financial insecurity. While we focus on food as a leading barrier for families, our service continues past the provision of basic needs to help build long term stability. Through one-on-one financial counseling and financial workshops, our team provides relationship based support to equip families with the tools and knowledge they need to build a solid financial foundation. 

Education Access and Quality

Education is a powerful determinant of health. Individuals with higher levels of education often have access to job opportunities that offer higher pay, safer working conditions, and comprehensive health benefits. These advantages contribute to better overall health by enabling individuals to afford nutritious food, quality healthcare, and a stable living environment. Conversely, limited access to education often correlates with lower-paying jobs and a lack of resources, increasing the likelihood of encountering health issues such as heart disease, diabetes, and mental health challenges (Healthy People 2030, n.d.b).

We are so grateful to our community partners who help build a stronger, healthier community by offering educational programs and support - from ODC Network Preschools, to the State of Michigan’s Great Start Readiness Program, to CDS Lakeshore Head Start, to I Am Academy. With these groups providing critical early childhood education, our team can focus on providing streamlined connection to these resources as we work with guests in the Opportunity Hub.

Health Care Access and Quality

Access to healthcare is crucial for maintaining good health - it provides preventive care, early diagnoses, and effective treatment for both acute and chronic conditions, reducing the risk of complications and improving quality of life. Barriers like high costs, lack of insurance, and transportation challenges often prevent marginalized communities from accessing necessary care (Healthy People 2030, n.d.a; World Health Organization, 2021).


In the Food Club & Opportunity Hub, our team collaborates with community health partners like Corewell Health, miOttawa Department of Public Health, and Molina Healthcare to bring essential health services directly to our neighbors onsite at Food Club. These partnerships ensure that our community members have access to preventive care, health education, and resources, helping them stay healthy and informed.

Safe and Stable Housing

Without safe and stable housing, it becomes increasingly challenging to think about the factors that lead to a healthy life– like building economic stability and accessing healthy food. When people have a safe and secure place to sleep at night, they’re better positioned to take other steps toward improving their quality of life in a sustainable way. Without a question of “Where will I sleep tonight?” in the back of their mind, a person is much more able to put their energy and effort towards decisions and actions that can create a prosperous future.

The population of Ottawa County is growing much faster than the supply of local housing. The current rate of vacancy in our county is just 1%, and a healthy market has a vacancy rate of about 5-6% (United Way, 2021, p. 45). With so few affordable housing options available, the cost of housing increases, and our neighbor’s budgets are stretched beyond the breaking point, forcing them to choose between paying for housing or other basic needs. Our team is working to provide both immediate housing assistance and long-term housing solutions. Through partnerships with Good Samaritan, First United Methodist Church, the Holland Police Department, and Dwelling Place of Grand Rapids, we help individuals and families secure safe, stable housing.

Social and Community Context

When individuals are surrounded by a strong, supportive network— through family, friends, neighbors, or local organizations—they are more likely to experience positive health outcomes. Community support can provide emotional encouragement, reduce stress, and foster a sense of belonging, all of which contribute to better mental and physical health (Berkman & Kawachi, 2000). Communities that actively engage in supporting one another often have greater access to resources like healthcare, nutritious food, and educational opportunities, which are essential for maintaining good health (Marmot & Wilkinson, 2006). In a connected community, people are more likely to help each other navigate challenges, building collective resilience that benefits everyone (World Health Organization, 2021).

Collaborative Care

Our integrated model is intentionally designed to deliver a range of housing, nutrition, and financial services at scale because we know–and research shows–that connected and streamlined support creates better and more lasting outcomes. But, we know that no single organization can provide all the building blocks needed for a healthy community. True, lasting change requires a collaborative approach, where each partner brings their unique strengths and resources to the table. We are proud to work alongside a network of dedicated community partners working across different drivers of health to provide a network of support for our neighbors.


Act with Action House

Nourishing our neighbors takes more than a meal -  it takes the compassion and action of an entire community, ensuring that the building blocks of health are accessible for all of our neighbors. In Ottawa County, over 32,000 neighbors struggle to access the nourishment they need. Our impact is only possible because thousands of our neighbors say “yes” to powering our services. As more and more families turn to us for support, we need neighbors like you to Act with Action House!

References



MiSustainable Article: Hope College Students Partner with Lakeshore Food Rescue

Hope College students stand with Joe, Food Rescue Coordinator for Lakeshore Food Rescue. 

At Action House, we work to ensure that every neighbor in our community has what they need to thrive - and we are consistently inspired by all of the ways that our community joins alongside in this work!

In their MiSustainable Holland Article, our friends at the Holland Sentinel recently highlighted the food rescue efforts of Hope College students in partnership with our Lakeshore Food Rescue team. We are so grateful to see their work, and the program, celebrated! You can read the full article here: Hope College student-led project puts surplus food to good use

The project, led by Hope College students, focuses on rescuing surplus food from the college's dining services and redirecting it to those in need. This initiative not only addresses the pressing issue of food waste—an ongoing concern given that nearly 40% of food produced in the U.S. is wasted—but also ensures that nutritious meals reach those who might otherwise go without.

Our Lakeshore Food Rescue program works to turn excess food into food access by collaborating with local grocery stores, businesses, and volunteers to rescue fresh food that would otherwise go to waste and redirect it to our neighbors who need it most. Learn more at lakeshorefoodrescue.org!

August '24 Lakeshore Food Rescue Update

Impact by the Numbers

July 2024

Pounds of food rescued - 305,728.50 lbs
Via LFR fleet and Food Rescue Hero

Pounds of food rescued at the Farmers Market - 13,191 lbs
Happening on every Wednesday & Saturday, since June 1, 2024

Pounds of food shared throughout our community- 152,943.50 lbs
Via LFR fleet and Food Rescue Hero

372.30 Tons of CO2eq emissions prevented* through rescuing food
* includes transport to landfill, fugitive methane emissions, energy recovery offset, and landfill carbon storage. See how this is calculated - here.

157 Food Rescues Completed
Through the Food Rescue Hero app

Celebrating 1 Year with Food Rescue Hero!

In July, we celebrated an entire year of using the Food Rescue Hero app! Our Lakeshore Food Rescue program utilizes this app to harness the power of volunteer drivers. Collecting surplus food from local retailers, the app helps us connect with local non-profit partners to ensure that fresh food gets to individuals and families who need it.

Over the past year, 70 volunteers have responded to notifications sent through the Food Rescue Hero app - turning excess food into healthy food access - by completing over 1,200 Food Rescues!

Join our team of Volunteer Food Rescue drivers today, by downloading the app (available on Apple and Android)! Claim a rescue route when it’s convenient for you, or sign up for a recurring route at the same time, same place each week. Reach out to Joe, our Food Rescue Coordinator & Volunteer Experience Champion if you have any questions.

Volunteer With Us at The Holland Farmers Market!

It’s August which means farmers are busy harvesting in Michigan! Support our local farmers by coming out to the market this month. Our partnership with the Holland farmers market vendors means we are collecting perfectly good produce, otherwise ending up in the landfill, and getting it to those who need it most. We hope you’ll consider joining us as a food rescue volunteer at the market this summer! 

Join us as a gleaner! As a Volunteer Gleaner, you’ll help rescue produce that local farmers and vendors donate at the end of the Market. Collecting at the market wouldn’t be possible without volunteers powering gleaning each Saturday & we’re actively seeking volunteers to join this season’s Gleaning crew! 

Power our Produce Donation table! We provide a Produce Donation table on Wednesdays throughout the summer, powered by volunteers! As a volunteer, you’ll staff the booth, talk about Action House & LFR with interested individuals, accept and weigh produce donations, and clean up at the end of the day!

Please sign up to glean or collect produce with us this summer, or share the links above with your friends & family to help us spread the word. We’re thankful for our partnership with the Holland Farmers Market, and for the variety of opportunities to engage in the market throughout the summer. We’ll see you at the Market!

Learn more about Food Rescue Volunteering!

Are you interested in learning more about Food Rescue volunteer opportunities with Action House? Join us for an in-person volunteer orientation. During orientation, you’ll learn how you can get involved and how you can help reduce food waste in our community!

Click here to sign up!

Want to get in contact with the Food Rescue team?

Contact Joe (Food Rescue Coordinator & Volunteer Experience Champion) at jguzman@communityactionhouse.org

August eNews

Program Updates

Financial Wellness

• • • • • •

This past March, Carrie* reached out to our team for support after losing her home through foreclosure in 2023. Financial Wellness Specialist, Bill, began working with Carrie - and discovered that Carrie was entitled to a significant amount of money from the sale of her home, which she had never received. Bill and Carrie worked together to navigate the complex legal process required to recapture these funds - and after months of work, Carrie was able to reclaim thousands of dollars that she was rightfully owed!

This unexpected recovery provided Carrie with a crucial financial lifeline, offering her much-needed stability and a chance to rebuild. Bill and Carrie will continue to work together as she plans her next steps, ensuring she feels equipped and confident about the futureo have a hearing, and prove she was the rightful owner to the proceeds. After the hearing the guest received a check for $61,973! We are glad that Carrie was able to receive her money, and Bill will continue to work with Carrie until she feels well equipped. 

*Name and photo changed for privacy

Outreach

• • • • • •

Shoutout to our friends at Electric Forest! Last month, our Outreach Team received over 75 items after their annual festival. Their team organized a Camp Gear Donation program - minimizing waste left over after their event, and providing items like tents, sleeping bags, and coolers to our Outreach Program! Other household items collected will support our programs through the Resale Store. If you're interested in supporting our team by providing similar items, visit our Amazon wishlist!

Their creativity and generosity means that our team can provide critical resources to neighbors experiencing homelessness while we work with them to achieve long term stability. Working in partnership with our Resource Navigators, our Outreach team finds those experiencing homelessness, assesses their unique needs, and begins executing a strategy to find them a home. As that process gets underway, individuals are invited to participate in resource navigation as well as access the Food Club & Opportunity Hub, Community Kitchen, and the Resale Store. 

Community Kitchen

• • • • • •

At the Community Kitchen, many of our guests struggle with unsafe or unstable housing, food insecurity, and financial instability. When neighbors visit the Community Kitchen, they find healthy meals, a place to rest, and a space to build community. In addition to the meals served onsite, we’re glad to offer to-go meals. After guests gather and eat together, many take to-go food with them - easing their worries about where their next meal might come from. It’s a small comfort that makes a big difference, and a reminder that they’re not alone. 

The generosity of Hope College’s Creative Dining team is a big reason we're able to offer to-go meals! By redirecting food to the Community Kitchen, their team avoids food waste and gets hot, healthy meals to neighbors who need them. We love this win-win for our community and the environment!

Food Club

• • • • • •

Our Healthy@Home program equips participants with the knowledge, tools, and confidence they need to build a healthy, balanced diet! Alongside other community members, Healthy@Home participants build skills, friendship, and connection. Anyone from the community is welcome to join!

In partnership with MSU Extension, one recent class taught members about the benefits of whole grains and ways to make your favorite comfort meal (Mac & cheese!) healthier. We’re grateful for partners and community members who work together to build healthier lifestyles!

Program Highlight!

It’s not every day that we see a donor under the age of 10! Last month, 6 year old Andrew visited our Resale Store. He had recently celebrated his birthday, and instead of presents, he asked for donations of food and personal care items to stock-the-shelves at Food Club! Andrew's visit was such a bright spot in our team's day.

Andrew reminded us that no matter what age, we can all take steps (big and small!) to show up for our neighbors. We're a community that leads with compassion, and we're grateful for families who are building a stronger, healthier future.

Feeling inspired by Andrew? Learn more about how you can host a drive or collect items to support families in our community!

Visit communityactionhouse.org/stocktheshelves!

In Case You Missed It!

MiSustainable Article: Holland Farmers Market Collaboration! - Community Action House

Our friends from the Holland Sentinel recently wrote an article about the Holland Farmers Market, and how the market offers fresh, local food and so much more. Read more below!

Community Action House Update July 10

Director of Food Access Programs, Chara Bouma-Prediger, joined WHTC last month, and talked about our different Food Access programs at Action House!

Volunteer time and talent powers our programs.

Host a Fundraiser or Donation Drive!

Your support sustains and expands our service.

MiSustainable Article: Holland Farmers Market Collaboration!

The Holland Farmers Market is more than just a place for local farmers and artisans to sell their goods—it's a vibrant community gathering spot. Beyond providing a space for fresh, local produce and handmade goods, the market is a strong partner in reducing food waste and enhancing food access in our community.

Lakeshore Food Rescue partners with the Holland Farmers Market to transform surplus food into nutritious meals for our community. On Wednesdays,  shoppers can donate fresh produce directly to Action House and other local nonprofits. On Saturdays, we have the opportunity to glean and collect high-quality, unsold produce and goods from the farmers. This collaboration ensures that good food reaches those who need it, rather than going to waste.

We were thrilled to be featured in the Holland Sentinel's recent MiSustainable article! The piece highlights the impactful work happening at the market, and we're grateful for the recognition. You can read the full article here :Holland Farmers Markets Offer More Than Just Food.

July eNews

Program Updates

Financial Wellness

Mary* has worked with Financial Wellness Specialist, Tabitha, since June of 2022 after being referred by our partners at Resilience. Mary had recently moved into a new home, but her air conditioner and furnace were completely broken. Mary removed the non-functioning system, and began working with Tabitha to explore options to cover the cost of a new unit. The process was long - during the winter, Mary heated her house with electric heaters, which became expensive. In the summer, temperatures in her house climbed to 86 degrees.

Mary and Tabitha ran into barrier after barrier - because she removed the old unit, she was unable to qualify for replacement grants. Though they kept hearing “no”, Tabitha reassured Mary another door would open. “It was so discouraging, but she never gave up,” Mary shared. Finally, after months of work, Tabitha was able to find a grant through our friends at ChoiceOne Bank that would allow Mary to fully replace her HVAC system! As part of the Federal Home Loan Bank of Indianapolis, our local ChoiceOne Bank has the opportunity to give out homeownership and home improvement grants. “This work is important because we care about the community we serve, and the more we assist the community, the healthier it will be” shared Ana Peña, Assistant Vice President of Community Development program Manager at ChoiceOne (and former Action House team member!).

We’re incredibly grateful for partners like ChoiceOne, and for the determination of our team members - when generosity & creative collaboration combine with our team’s expertise & commitment, our neighbors can achieve healthier, happier lives. Now, Mary is connected with our Savings Club, our Resource Navigation team, shops with us as a Food Club member, and shared that she can finally sleep through the night again. She and Tabitha will continue to work together until Mary feels equipped, confident, and hopeful about a healthy financial future.

*Name and photo changed for privacy

Outreach

Sarah has been working with our Outreach Team for several years. At a young age, Sarah began battling addiction, and found herself living in a car and without a stable home. When Sarah met our Outreach Specialist Shelley, she got connected to our team and a community of support at the Community Kitchen. Shelley and Sarah worked together to verify that she was experiencing homelessness (a critical step in securing access to other forms of support), then embarked on the complicated process of trying to find safe, stable housing. 

After the lengthy process of securing a housing voucher, Sarah was able to find her own home! Now living in a safe, stable place, Sarah is able to focus on progressing in her sobriety journey. Her ultimate goal is to bring her son home to her apartment and start a new life with him, while making a difference in the community. We’re celebrating alongside Sarah as she continues to take steps toward a happier, healthier future!

Community Kitchen

The Community Kitchen offers a gathering place for creating connections, and nourishing meals everyday. The Kitchen team works flexibly, creating menus that utilize the fresh, donated food we receive each week. The creativity of the team goes beyond cooking, but also collaborating on innovative ways to get more fresh produce. 

Regular volunteer, Brian, maintains a produce garden right outside the Community Kitchen during the summer! This started back when Chef Heidi found starter seeds at our Resale Store, and from there Brian and Heidi came up with the idea, with support from Western Theological Seminary, and starter plants donated from Eighth Day Farm, Brian and Chef Heidi were able to bring this idea to life, and can continue to plant a new Garden every summer! 

Food Club

One Monday night, a father and his young infant visited the Food Club for groceries. It was raining, and while he carried bags out to his car, another member offered to hold the baby for him. He seemed relieved, and she held and snuggled the baby happily while he loaded his groceries. It was a brief moment - but a simple reminder that over the years, Food Club has become more than a place for families to access food: it’s a growing community where neighbors care for one another. Across all of our programs, we work to provide a place for connection to resources, to solutions, and to each other. It’s a joy to see this in action!

In Case You Missed It

Affordable Housing Update!

We’re so grateful to share that our Affordable Housing Project received a key award from Michigan State Housing Development Authority! Learn more about the upcoming development! 

Electric Forest Collaboration!

Shoutout to our friends at Electric Forest! Their team organized a Camp Gear Donation program - minimizing waste left over after their event, and providing items like tents, sleeping bags, etc., for our outreach team!

WHTC Talk of The Town

Food Rescue Manager Aubree joined WHTC's Talk of The Town to share updates on our Lakeshore Food Rescue program! Listen in below.

Everyone deserves a safe home

June 28, the Supreme Court ruled that people experiencing homelessness can be arrested for sleeping in public spaces, even when no other shelter options are locally available. Read more about our commitment to pursuing solutions for our community.

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